These Terms and Conditions will apply to the purchase of goods by you (the Customer). We/us/our refers to Sacred Knot Tattoo Ltd (a company registered in England and Wales under number 11115409) registered at 4th Floor, M One Building, Lower Ormond Street, Manchester M1 5QF
These are the terms upon which we sell goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. Before placing an order on the website, you will be asked to agree to these Terms and Conditions by clicking on the button marked “I Accept”. If you do not click on the button, you will not be able to complete your order.
The description of the goods is set out in the Website, brochures, social media platform or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied
In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All goods on the website are subject to availability
Any designs produced by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.
We can make changes to the goods which are necessary to comply with any applicable law or safety requirement.
Basis of Sale
The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order and it is you responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods when you receive an email from us confirming the order. You must ensure that the order confirmation is complete and accurate and inform us of any errors as we will not be responsible for any inaccuracies in the order placed by you.
Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
Price and Payment
All merchandise remains our property until payment is fulfilled.
The price of goods is set out on our website, brochures and social media platforms. Any delivery or other charges will be included at the time of sale.
We reserve the right to change the prices shown at any time and we will contact you before the order is confirmed in the event of an alteration being made.
If, by genuine mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
All payments must be in full and in Great British Pounds Sterling (£GBP).
Conversion fees from foreign currencies must be borne by the customer and not deducted from the invoice total.
No other payment options in addition to those displayed at checkout is accepted.
Shipping and Delivery
All shipments are sent by Royal Mail signed for or Parcelforce tracked depending on the country you reside in. You will receive a tracking link along with your Shipping Confirmation. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout.
We aim to process all in-stock items within 2 working days. However it can take longer during busy periods. If an item is out of stock, it can take up to 3 weeks to be received. Upon confirmation the order has been despatched, delivery time will depend on where in the world the item is shipped to.
If you or your nominee fail, through no fault of ours to take delivery of the Goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
The goods will become your responsibility upon delivery or customer collection and where reasonably practicable, you must examine the goods before accepting them.
If you change your mind about things you ordered contact our customer service immediately (within 14 days). You will be responsible for the collection and return of your package and in the event of a return, you are responsible for the goods.
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service.
You can withdraw the order by telling us before the contract is made without giving us a reason and without incurring any liability.
You can cancel this contract within 14 days without giving any reason. You would still be responsible for any postage cost incurred by Sacred Knot Tattoo Ltd and would be responsible for returning any despatched items
The cancellation period will expire 14 days from the day on which you or a third party takes physical possession of the goods.
To meet the cancellation deadline, you will need to send communication in writing or via email within the cancellation period.
Returns or Exchanges
In the event of any return, you would need to contact us via email within 14 days of receiving your order to arrange either an exchange or full refund.
If you have received goods in connection with the contract you have cancelled, you must send back the goods or hand them to us at our registered address no later than 14 days from the day on which you communicated your desire to cancel the contract with us. The deadline is met if you send back the goods before the period of 14 days has expired. We reserve the right not to accept goods returned after this period and to hold the contract fulfilled. You agree that you will have to bear the cost of returning the goods.
We cannot accept returns for any worn items or for socks/underwear and any item must be returned in the same condition it was sent, with any labels or tags intact. It is your responsibility to cover costs for returning items and ensure they arrive safely.
We are also unable to accept returns any downloadable content and in order to protect our intellectual property, any artistic prints may only be returned if the print is damaged.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Likewise, we cannot provide refunds for gift cards purchased.
For any bespoke products where we manufacture one-of-a-kind goods to your specifications, refunds and returns of goods are not possible
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (ie handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: eg going beyond what may be reasonably allowed in a shop). Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.
In the event of a product being exchanged, you will be responsible for any postage costs incurred by Sacred Knot Tattoo Ltd and for returning any despatched items.
Upon receipt of any returned goods, we will make the reimbursement without undue delay and not later than 14 days after the goods have been returned.
Circumstances Beyond Control
In the event of any failure by a party due to something beyond its reasonable control, the party will advise the other party as soon as is reasonably practicable. The party’s obligations will be suspended so far as is reasonably practicable provided that the party will act reasonably
We comply with the General Data Protection Regulation with regard to your personal information.
We are a data controller of the personal data we process in providing goods to you
Where you supply personal data to us in the purchase of goods, we will comply with our obligations imposed by the data protection laws:
- We will only process personal data for the purposes identified
- We will respect your rights in relation to your personal data
- We will implement technical and organisational measures to ensure your personal data is secure
For any enquiries or complaints regarding your data privacy, you can contact our Data Protection Officer at the following email address: firstname.lastname@example.org